Product Issues:
If you need to report a tool, software, or other product issue, please use our Issue Tracking System to log and track your request.
General Questions or Comments:
For general questions, comments, or issues with our Web site, you may send us an E-mail.
User Accounts:
Company Administrator: Please E-mail us if you would like to establish an administrator account for your company. Company administrators are responsible for:
- Adding new users at your company
- Modifying existing users at your company
- Deleting users that have left your company that no longer need access
- Identifying wich users at your company have the ability to download software
Individual User: If your company already has an administrator account, please contact them directly to obtain an individual account. Please E-mail us if you are unsure if your company has an administrator account.
Technical Support: 877-562-SMMX
Technical support calls will be entered into our Issue Tracking System.
Purchase Parts: 408-773-4047
You may fax purchase orders to 408-773-4067. Our online Product Catalog will be avaIlable in February 2007.
Return Parts: 408-773-4047
To return parts to Symyx, you will need a Return to Manufacturer Authorization (RMA) number. E-mail Support to obtain your RMA number. Please be sure to include information about which parts you are returning and why.
Ship Parts to:
Symyx Technologies
415 Oakmead Parkway
Sunnyvale, CA 94085
RMA # ____________